IT Support Specialist

BCIC Swiss GmbH | Best Connect International Company is looking for a (part time ,on-site) "IT Support Specialist" in Lugano .

Tasks

➡️ Provide first- or second-level contact and problem resolution for customer issues.

➡️ Work with third-party vendors to remediate complex AV issues as needed.

➡️Provide timely communication on issue status and resolution.

➡️ Maintain ticket updates for all reported incidents.

➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .

➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.

➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.

➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

1.Must hold a valid work permit

2.Several years of experience in the IT field

3.Local language (Italian) & English fluency mandatory .

Benefits

• On-site role

• Stable ongoing project

• Professional and supportive work environment

• Opportunity for additional hours based on performance

• Potential for long-term engagement

1st November 2026

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