Descriere
Your mission Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion Continuously improve CS processes, playbooks, and tooling Act as primary point of contact for key accounts and build long-term customer relationships Monitor customer health scores and proactively identify risks and opportunities Collaborate with CS Engineers and Support to resolve complex product or technical topics Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements Support self-service formats such as our knowledge base and customer learning portal Take ownership of operational excellence in the CS function and drive efficiency at scale Your profile Based in Germany Proven experience driving onboarding, retention, and renewals across multiple accounts Familiarity with**, Zendesk** or similar CS/Support tools Strong operational mindset — structured and hands-on First experience mentoring or coordinating small project teams. Excellent communication and stakeholder management skills in English and German! A proactive, customer-first mindset and passion for building scalable processes Why us? 100% remote work and full flexibility over your schedule A transparent, trust-based culture in an international SaaS scale-up Modern tools, data-driven processes, and fast decision-making 2–3 offsites and workshops per year for strategy, connection, and team spirit High level of autonomy and clear development paths The opportunity to actively shape a fast-growing SaaS company Steep learning curve in customer success, onboarding, software processes & content creation Close collaboration with our Customer Success and Product teams Flexible working hours Please send your application to Find Jobs in Germany on Arbeitnow
